Frequently Asked Question

This can happen if you have enabled the Windows Defender Controlled Folder Access feature, which is part of Windows 10. This feature prevents any unknown application from making any changes to the Desktop or to the Documents folder, which will result in errors during the install.

If this is your situation, we recommend that you abort the installation and temporarily disable Controlled Folder Access. Then run the Family Historian installation program again. When it has completed, re-enable Controlled Folder Access and add Family Historian as an 'allowed app'.

To enable or disable Controlled Folder Access, see the Microsoft Support page: 'Allow a blocked app in Windows Security'. When adding Family Historian as an 'allowed app', you will need to select the main program file, called 'fh' or 'fh.exe'. It is normally located within C:\Program Files (x86)\Family Historian\Program

If you have any difficulty following these instructions, or if you believe you have some other problem, please contact Family Historian support.